Call Center Agent at Path Care Kenya
Who are PATH
PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups.
Job Type: Full Time
Qualification:BA/BSc/HND
Experience:
Location:Nairobi
Job Field: Customer Care
RESPONSIBILITIES
- Manage inbound and outbound calls in a timely manner.
- Adhere to communication scripts when addressing various topics.
- Identify customers’ needs, clarify information, and offer solutions or alternatives.
- Capitalize on opportunities to upsell services.
- Cultivate enduring relationships with customers by going the extra mile.
- Meet personal and team qualitative and quantitative targets.
REQUIREMENTS & SKILLS
- Previous experience in a customer support role. Demonstrated track record of exceeding quotas.
- Proficient in phone and verbal communication, with strong active listening skills.
- Familiarity with CRM systems and practices. Customer-centric mindset with adaptability to different personality types.
- Ability to multitask, prioritize, and manage time effectively.
Method of Application
Interested and qualified? Go to Path Care Kenya on docs.google.com to apply
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